Please note: Some features listed are not included in the initial launch version but will be added over the coming months as we continue to develop the platform.
Platform Features
Everything You Need.
Built for Security, Fire & CCTV.
PlusCRM is purpose-built for the Security, Fire, and CCTV industry. Every feature is designed around how these businesses actually operate - no generic tools, no workarounds.
Designed for these sectors
The Complete Platform for Security, Fire & CCTV Companies
Built specifically for the security and fire industry - not adapted from a generic CRM. Every feature, every workflow, every report is designed around how these businesses actually operate.
Whether you run a keyholding operation, manned guarding, mobile patrols, CCTV monitoring, or fire system maintenance - PlusCRM handles everything from scheduling to client billing in one integrated platform.
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UK-Built
Developed in the UK
60%
Admin Time Saved
99.9%
Uptime SLA
Days
Time to Deploy
Platform Modules
Every Feature Built for Your Industry
No generic tools. No workarounds. Every module is purpose-built for Security, Fire, and CCTV operations.
CRM & Client Management
Centralise all your clients, contacts, contracts, and SLAs in one searchable platform. Track renewals, notes, and communications effortlessly.
- Client profiles & history
- Contract tracking
- SLA management
- Communication log
Field Operations
Schedule officers and engineers, manage shift patterns, track attendance, and coordinate mobile patrols. Ensure the right person is at the right site, every time.
- Shift scheduling
- Attendance tracking
- Mobile patrol coordination
- Real-time status
Hosting Infrastructure
The Datacentres we use are independently certified to ISO/IEC 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management), ensuring your data is held to the highest standards.
- ISO/IEC 27001:2022 certified
- ISO 9001:2015 certified
- Independent certification
- Enterprise-grade security
Security & Compliance
Mandatory two-factor authentication, role-based access control, full audit trails, and GDPR-compliant data handling built in from day one.
- Mandatory 2FA
- RBAC permissions
- Full audit trails
- GDPR compliant
Incident Reporting
Officers and engineers log incidents from the field via mobile. Reports are instantly available to supervisors and clients with photos, timestamps, and GPS data.
- Mobile incident logging
- Photo attachments
- GPS timestampsComing Soon
- Instant client access
Keyholding Management
Track key allocations, alarm responses, and access logs in real time. Full audit trails for every keyholder event - SIA compliant.
- Key allocation tracking
- Alarm response logs
- Access audit trail
- SIA compliant
Site Management
Manage unlimited sites with detailed profiles including risk assessments, access instructions, emergency contacts, and site-specific procedures.
- Unlimited sites
- Risk assessments
- Emergency contacts
- Access instructions
Reporting & Analytics
Generate professional reports for clients and management. Track KPIs, incident trends, officer performance, and contract profitability.
- Client-ready reports
- KPI dashboards
- Trend analysis
- Export to PDF/Excel
CCTV Management
Manage CCTV installations, maintenance schedules, and monitoring contracts. Log footage requests, faults, and service history for every camera system.
- Installation records
- Maintenance scheduling
- Footage request log
- Fault tracking
Fire System Management
Track fire alarm systems, suppression equipment, and service contracts. Log inspections, test results, and compliance certificates in one place.
- System records
- Inspection scheduling
- Compliance certificates
- Service history
Email & Communications
Use our built-in email system or connect your own SMTP for branded client communications. Automated alerts and notifications keep everyone informed.
- Custom SMTP support
- Branded emails
- Automated alerts
- Notification templates
Custom Branding
White-label the platform with your logo, colours, and domain. Clients see your brand, not ours. Perfect for established security and fire firms.
- Logo & colour upload
- Custom domain
- White-label portal
- Branded client login
Document Management
Store and manage all your compliance documents, certificates, risk assessments, and contracts in one secure location with version control.
- Secure document storage
- Version control
- Certificate tracking
- Compliance docs
Mobile Apps
Stay connected on the go. PlusCRM is coming to Android and iOS as a full CRM mobile app, plus a dedicated Engineer App for field staff and a Tablet / Mobile PWA for on-site use.
- CRM App - Android & iOSComing Soon
- Engineer App - Android & iOSComing Soon
- Tablet / Mobile PWA Available
- Real-time sync
Supplier Portal
Give your suppliers a dedicated self-service portal to register, manage invoices, view work orders, and submit reports - reducing admin overhead and keeping everything in one place.
- Sign Up
- View Invoices
- View Work Orders
- Upload Work Order Reports
Staff Portal
Empower your staff with a dedicated portal to access payroll information, review company policies, and use on-site systems - all in one secure location.
- View PayrollComing Soon
- View Policies
- On Site SystemComing Soon
Ready to See It in Action?
Book a free demo and we'll walk you through the platform tailored to your specific security, fire, or CCTV operation.