Legal Document
Privacy Policy
Effective Date: 11/05/2026 • PlusCRM LTD
The Studios, Mansell Road, Wellington, Telford, TF1 1QQ
1Introduction
PlusCRM LTD ("we", "us", or "our") operates the PlusCRM platform. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
2Information We Collect
A. Account Information: When you create an account, we collect your name, company name, email address, and contact details.
B. Usage Data: We collect information on how the Service is accessed and used ("Usage Data"). This may include IP addresses, browser type, and pages visited.
C. Customer Data: As a CRM system, you may upload data regarding your own customers and contacts ("Client Data"). You are the controller of this data, and we act as a Processor (see DPA below).
3How We Use Your Information
We use the information collected to:
- Provide, maintain, and secure the Service.
- Manage your subscription and billing.
- Notify you about changes to our Service.
- Provide customer support.
- Monitor the usage and performance of the platform.
4Data Security
We implement industry-standard security measures to protect your data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
5Data Retention
Account Data: We retain your account data for the duration of your subscription. Upon cancellation, your data is held for 30 days before permanent deletion, unless a longer retention period is required by law.
Client Data: Data you upload as part of your CRM usage is retained in line with your instructions as data controller. You may request deletion at any time.
6Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you (Subject Access Request).
- Request correction of inaccurate data.
- Request erasure of your personal data ("right to be forgotten").
- Object to or restrict processing of your data.
- Data portability - receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at privacy@pluscrm.co.uk.
7Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also manage your preferences via our Cookie Settings at any time.
8Third-Party Services
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
9Data Transfers
All customer data is stored in UK and EU data centres. We do not transfer data outside of adequacy-protected regions without explicit consent and appropriate safeguards in place.
10Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
11Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@pluscrm.co.uk
- Post: PlusCRM LTD, The Studios, Mansell Road, Wellington, Telford, TF1 1QQ