Legal & Documentation
Transparency in
Everything We Do.
Our legal documents are written to be clear and understandable. Your rights, our obligations, and how we handle your data - all in one place.
Our Documents
Legal Documents & Policies
All documents are reviewed regularly and updated to reflect the latest regulations and platform changes.
Terms of Service
Our full terms and conditions governing use of the PlusCRM platform, including acceptable use, payment terms, and liability limitations.
Privacy Policy
How we collect, process, store, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Data Processing Agreement
Our DPA outlines the responsibilities of PlusCRM as a data processor and your rights as a data controller under UK GDPR.
Cookie Policy
Information about the cookies we use on our website and platform, and how you can manage your cookie preferences.
Data & Privacy FAQ
Common Legal Questions
Where is my data stored?
All customer data is stored in UK and EU data centres. We do not transfer data outside of adequacy-protected regions without explicit consent.
How long do you retain my data?
Active account data is retained for the duration of your subscription. On cancellation, data is retained for 30 days before being permanently deleted, unless a longer retention period is required by law.
Can I request a copy of my data?
Yes. Under UK GDPR you have the right to request a copy of all personal data we hold about you. Submit a Subject Access Request (SAR) to privacy@pluscrm.co.uk.
How do I report a security concern?
Please email security@pluscrm.co.uk immediately. We take all security reports seriously and aim to respond within 24 hours.
What happens to my data if I cancel?
You can export all your data before cancellation. After cancellation, your data is retained for 30 days in case you wish to reactivate, then permanently deleted.
Have a Legal or Privacy Question?
Our team is happy to help with any questions about our legal documents, data handling, or compliance.