Legal Document
Cookie Policy
Effective Date: 11/05/2026 • PlusCRM LTD
1What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner.
2How We Use Cookies
PlusCRM uses cookies to:
- Keep you signed in to the platform securely.
- Remember your preferences and settings.
- Understand how you use our website so we can improve it.
- Measure the effectiveness of our marketing campaigns.
- Provide a secure and reliable service.
3Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, account authentication, and session management. You cannot opt out of these cookies.
Performance and Analytics Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve the website and your experience. All information collected is aggregated and anonymous.
Functional Cookies
These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features.
Marketing and Targeting Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.
4Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. Third parties we may use include:
- Google Analytics - website traffic and behaviour analysis.
- Intercom - customer support and in-app messaging.
- Stripe - secure payment processing (on checkout pages).
Each of these third parties has their own privacy and cookie policies. We encourage you to review them.
5Managing Your Cookie Preferences
When you first visit our website, you will be shown a cookie consent banner. You can choose to accept all cookies, reject non-essential cookies, or manage your preferences individually.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies from being set.
- Delete all cookies when you close your browser.
Please note that blocking all cookies may affect the functionality of our website and your ability to use certain features, including logging in to your account.
6Cookie Retention
The length of time a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them.
We review and update cookie retention periods regularly. Most of our analytics and marketing cookies have a retention period of no longer than 13 months.
7Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
8Contact Us
If you have any questions about our use of cookies or this policy, please contact us:
- Email: legal@pluscrm.co.uk
- Post: PlusCRM LTD, The Studios, Mansell Road, Wellington, Telford, TF1 1QQ